1. Introduction

Unit 1 Gallery | Workshop is committed to protecting your personal information. We also want to maintain the trust and confidence of every one of our audience members and supporters, as well as each visitor who uses the Unit 1 Gallery | Workshop website (www.unit1gallery-workshop.com).

Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

Aside from helping us deliver our programme of exhibitions, residencies and events the information you share with us means you’ll receive a more personalised and rewarding experience e.g. information about opportunities that may interest you.

Registering with Unit 1 Gallery | Workshop has many benefits, not least the opportunity to manage your personal information and receive information about our work. You can register with us at any time on our mailing list page – www.unit1gallery-workshop.com/mailing-list

Unit 1 Gallery | Workshop is a UK registered social enterprise. Unit 1 Gallery | Workshop is the data controller of your personal information.

Contact details for Unit 1 Gallery | Workshop:

Unit 1 Gallery | Workshop

Unit 1, 1 Bard Road


W10 6TP

By phone +44 (0)75 4831 5800 or you can message us via Email:


If you have questions regarding your information or its use, please contact us by email: info@unit1gallery-workshop.com or by phone: +44 (0)75 4831 5800

1. How We Collect Your Personal Information

We collect your information when you decide to interact with us. This could include when you sign up to receive emails from us or when you attend an event or submit a form through our application websites.

We also look at how our audiences use our websites, so that we can offer the best possible experience whether you’re finding out about opening times or just trying to find out more about our latest exhibitions.

We collection information in a number of ways which are listed below:

Join as a friend or patron

Make a donation

Buy artwork, merchandise or editions from us

Complete an online survey or audience data survey from our front of house reception

Download a free exhibition guide

Contact us by post, e.g. application forms for friends or patrons

Attend an event

Sign up to our mailing list

Apply to one of our opportunities (residency, studio, fellowship)

From time to time, we may also get data about you from third parties – please see the ‘How we may use your information’ section for more details. This could include other artistic venues where you have seen our work.

2. The Types of Information We Collect

We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you informed.

The type of information we collect depends on where and when it is gathered, see previous section

3. We may collect:

Prefix and name


Email address

Date of Birth

Contact phone number(s)

If you are a student we may also collect:

Name of college/university

Area of college/university

Course name

Course faculty

Course level

Course end date

Name of tutor

When visiting our website we may collect the following information:

Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.

Information we obtain independently from you:

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, Instagram, Vimeo, YouTube or Twitter, you may give us permission to access information from those accounts or services.

Information available publicly

We may include information found in places such as Companies House and information that has been published in articles/ newspapers.

4. Why We Collect Your Personal Information and How We Use It

The information we hold on you will be used in a number of ways. Here are the main ones: to provide a service you have requested, offer you a personalised experience and understand our audience’s needs better, inform you of events or updates you’ve asked for or contact you if we need to obtain or provide additional information (e.g. change of event time).

Specifically, we use your information we collect in the following ways:

To carry out our business and to provide a service or carry out a contract with you:

To fulfil ticket, merchandise, donation, friend or patron requests.

Process payments. Please note that Unit 1 Gallery | Workshop does not store any Credit Card or other payment information once the transaction has been completed.

Provide the best possible customer services and to help us with internal administration.

Contact you with important information relating to your interaction, such as confirming your order, reminding you of an upcoming performance you’ve booked for or letting you know about start times or building works that may affect your visit.

Where we have your consent:

Send you updates via email about what’s on, offers and news or about supporting us.

Email you about a specific topic you’ve requested to hear more on such as opportunities, our artists or other projects.

Where we have justifiable reason (including legal obligation and legitimate interest):

Learn about your interests and preferences so that we can contact you with information that is relevant to you.

Help us target our communications and adverts so that they’re more relevant to you.

Use your pseudonymised details to show you advertising on such Social Media platforms as Facebook and Instagram or via other third party advertising that may appear on other websites you use. The information shared with these platforms is pseudonymised to protect your personal data.

For classifying our audience into groups or segments, using publicly available information. These segments help us to understand our audience better and ensure we’re sending relevant messages to each group.

Measure and understand how our audiences respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective.

Analyse and continually improve the services we offer including our artistic output, our website, open call opportunities and our other products.

To help us run the test version of our website that we use internally to pilot new features and ensure the smooth running of our web services.

To keep our database accurate and relevant.

5. How We Handle Your Information and Other Organisations

Unit 1 Gallery | Workshop will never share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent. We will ask for your consent to share personal information with like-minded arts organisations whose event, talk or exhibition you will have seen at Unit 1 Gallery | Workshop or in collaboration with us at another venue.

Some of our service providers may have access to your data in order to perform services on our behalf – payment processing is a good example of this. We make sure anyone who provides a service for Unit 1 Gallery | Workshop enters into an agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.

We may share your details with:

Service providers who work on behalf of Unit 1 Gallery | Workshop, who we have entered into a contract with them or you, for example payment processing, printers, marketing agencies, database services, website hosting or email delivery service.

Service providers and storage services currently in use:

MailChimp, who help us to segment and understand our audience by providing additional information so that we can send the most relevant and targeted communications possible. We use MailChimp to store our recipient lists – all data is stored on a secure server in the USA for the purposes of email newsletter distribution. Under the terms of their Privacy Policy, they endeavour not to, under any circumstances, contact people on our lists, market to people on our lists, sell our lists, or share our lists with any other party, except as required by law or, regarding contacting, except in response to a complaint or other communication directly from an individual on one of our lists. If you would prefer that your data is not stored in this manner, you have the right to opt out from further communications at any point.

Dropbox, who we use to store applications for our open calls. Dropbox is used as a secure service to collect application until the deadline is closed for that open call. All information is then downloaded to the Unit 1 Gallery | Workshop internal secure server and is monitored under our HR and recruitment policies. For further information, please contact the Data Protection Manager using the contact details outlined in this notice. Under the terms of the Dropbox Privacy Policy, they participate in and comply with the EU-U.S. Privacy Shield Framework. All dropbox accounts are password protected.

Eventbrite, who we use from time to time to allow users to register for free tickets for an event. Under the terms of the Eventbrite Privacy Policy, they participate in and comply with the EU-U.S. Privacy Shield Framework. Information is not stored on the eventbrite database. Where the user has opted-in to the Unit 1 Gallery | Workshop mailing list, we will use this information as detailed in section 2 above.

Third party advertisers (such as Facebook or Google) to help us identify customers similar to our audience or to serve relevant adverts to you on third party websites. The information shared with these advertisers is pseudonymised to protect your personal data.

Where required to do so (for example, if required to do so by the ‘know your donor’ principles under charity law or a court order), or when requested by the police or a regulatory or government authority investigating illegal activities.

Unit 1 Gallery | Workshop is not responsible for the privacy notices and practices of other websites even if accessed using links from www.unit1gallery-workshop.com and recommends that you check the policy of each website you visit and contact its owner or Data Protection Manager if you have any concerns or questions.

Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.

6. How We Protect Your Data

Unit 1 Gallery | Workshop is committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use e.g. our own network is protected.

As part of the services offered to you through the Unit 1 Gallery | Workshop websites, the personal information you provide may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen if any of the computer servers used to host the website are located in a country outside of the EEA. If Unit 1 Gallery | Workshop transfers your personal information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this privacy notice.

Unit 1 Gallery | Workshop may transfer your data to the USA to organisations such as Facebook, Instagram, or Google. The USA has weaker data protection laws than that of the EEA and therefore we will ensure that only organisations who are a part of the EU privacy shield initiative will handle your personal information. More details on this certification can be found at www.privacyshield.gov/welcome

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example if purchasing a ticket only, we will typically keep your data for up to ten years from the date of your last transaction whereas if you have pledged a legacy to Unit 1 Gallery | Workshop, we will hold your details until notified by your executors. For further information about how long we will keep your information, please contact the Data Protection Manager using the contact details outlined in this notice.

If you ask us to stop sending direct marketing communications to you, we will keep the minimum amount of information (e.g. name, address or email address) to ensure we adhere with such requests.

7. Your Choices

You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. It’s your data and we want to make sure you feel in control of it.

If you have subscribed to our mailing list, you can amend your personal details and email contact preferences at any time. Simply click on the link at the bottom of our emails or on our website.

Or, if you prefer, you can contact us by phoning, emailing, or writing using our contact details below.

Every promotional and/or announcement email we send to you will include details on how to change your communications preferences or unsubscribe from future communications.

You can also request full details of personal information we hold about you under the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation, by contacting the Data Protection Manager. Please send a description of the information you would like to see, together with proof of your identity to stacie@unit1gallery-workshop.com.

At any time you have the right to ask Unit 1 Gallery | Workshop to amend or stop how it uses your personal information including for marketing purposes. You can do this by clicking on the mailing list button on our website, or by contacting us by phone, email or by writing to use using our contact details below.

You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the below contact details.

If you would like us to remove the personal information we hold about you, please contact us using the below contact details.

You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk

By email: info@unit1gallery-workshop.com

By phone: +44 (0)75 4831 5800

By post: Unit 1 Gallery | Workshop, 1 Bard Road, W10 6TP

8. Updates or Changes to the Privacy Policy and Further Information

This notice was updated on 10 April 2018. It may be updated to take into account changes at Unit 1 Gallery | Workshop or for example to reflect changes to regulation or legislation.

Updates to this policy will be posted on this page – please check back from time to time. We may also inform you of any changes where we hold an appropriate email address for you.

When your data is provided to us by another person (for example a recommendation) or a publicly accessible sources (such as Google) we will tell you where we obtained the information within a month of getting it.

Further information on data protection regulations and laws can be found here:

Data Protection: https://ico.org.uk/for-the-public